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MWSA PAYMENTS

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PAYMENTS

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You can view or pay your account online. You first need to register at https://northwestwater.epayub.com  Please note when registering a complete account number, including the -ME, is required along with a phone number that MUST be on file with NWS. The new processing fee for one time payments and automatic payments with a credit card is 2.5%, automatic payments with a checking account are free of charge.

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 You or your bank should now send payments directly to:

Northwest Water Service at

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Meadowmeer Water Service Association (MWSA)

P. O. Box 123

Pt. Orchard, WA  98366 

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Please update your bank or banking software

WATER RATES:

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  • Shareholders with water meters are billed bi-monthly at a base rate, plus tiered water usage rates, as follows:

 

     $84 base rate, includes 1600 cubic feet (cf) of water, then

     $1.50 per additional 100 cf for 1601 – 2600 cf of water, then

     $2.24 per additional 100 cf for 2601 – 4000 cf of water, then

     $3.74 per additional 100 cf for 4001 – 6000 cf of water, then

     $7.48 per additional 100 cf for 6001 and greater cf of water.

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  • Shareholders without water meters are billed bi-monthly at a ‘water service-on-demand’ rate of $65 (base rate – water usage costs).

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  • Shareholders with rental units can request that billing be sent c/o their tenants by contacting Northwest Water Service at 360-876-0958.  However, Shareholders will be held responsible for any outstanding charges or additional fees due to non-payment.

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  • Payment is due by the date indicated on your water bill.


LATE FEES / SERVICE NOTIFICATIONS:

 

  • ​Late fees are assessed to cover the additional cost of handled overdue accounts, including bookkeeping time, mailing certified letters, service suspension notice costs, etc.

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    Late fees and service notifications are assessed as follows:

  • up to 30 days past due – no late fee if bill paid in full along with a 'past due' note.

  • 31 to 90 days past due – a $10 late fee/month assessed along with account balance payment in full. 

  • 91 to 150 days past due – a $20 late fee/month assessed along with account balance payment in full. 

  • 151 to 180 days past due – a $40 late fee/month assessed along with account balance, plus a Pending Service Suspension Notice followed by a Final Service Suspension Notice (with shutoff of water service) after next due date.

 

BILLING DISPUTE RESOLUTION POLICY:

 

  • Billing discrepancies under $100 will be handled at the discretion of the Board.

 

  • Bill disputes caused by a leak in the Shareholders portion of the system (e.g., meter, water line to house, or plumbing inside/outside house) will be resolved after receipt of a letter via US mail from the Shareholder requesting resolution within two billing cycles (4 months), as follows:

  1. If water leak is fixed and/or secured as soon as practicable after notification, MWSA will reduce the bill by eliminating water charges in the top water usage rate tier.  If water leak is not fixed in a timely manner, no reduction in the water bill will be given.

  2. Water leak will be determined by analysis of the Shareholder’s past water usage, including annual peak usage.

  3. Only one billing resolution resulting in partial forgiveness of a water bill will be allowed within a 24 month period, or at the discretion of the Board.

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For Emergencies and System Questions: 

KPUD 360-779-7656

Billing and Share Questions: 360-876-0958

Meadowmeer Water Service Association
P.O. Box 10483
Bainbridge Island, WA 98110

Copyright Meadowmeer Water Service Association 2020  |  Terms & Conditions | Privacy Policy | Website Design By Louisa at Firethorne Designs

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