MWSA PAYMENTS
PAYMENTS
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You can view or pay your account online. You first need to register at https://northwestwater.epayub.com Please note when registering a complete account number, including the -ME, is required along with a phone number that MUST be on file with NWS. The new processing fee for one time payments and automatic payments with a credit card is 2.5%, automatic payments with a checking account are free of charge.
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You or your bank should now send payments directly to:
Northwest Water Service at:
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Meadowmeer Water Service Association (MWSA)
P. O. Box 123
Pt. Orchard, WA 98366
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Please update your bank or banking software
WATER RATES:
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Shareholders with water meters are billed bi-monthly at a base rate, plus tiered water usage rates, as follows:
$84 base rate, includes 1600 cubic feet (cf) of water, then
$1.50 per additional 100 cf for 1601 – 2600 cf of water, then
$2.24 per additional 100 cf for 2601 – 4000 cf of water, then
$3.74 per additional 100 cf for 4001 – 6000 cf of water, then
$7.48 per additional 100 cf for 6001 and greater cf of water.
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Shareholders without water meters are billed bi-monthly at a ‘water service-on-demand’ rate of $65 (base rate – water usage costs).
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Shareholders with rental units can request that billing be sent c/o their tenants by contacting Northwest Water Service at 360-876-0958. However, Shareholders will be held responsible for any outstanding charges or additional fees due to non-payment.
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Payment is due by the date indicated on your water bill.
LATE FEES / SERVICE NOTIFICATIONS:
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​Late fees are assessed to cover the additional cost of handled overdue accounts, including bookkeeping time, mailing certified letters, service suspension notice costs, etc.
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Late fees and service notifications are assessed as follows:
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up to 30 days past due – no late fee if bill paid in full along with a 'past due' note.
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31 to 90 days past due – a $10 late fee/month assessed along with account balance payment in full.
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91 to 150 days past due – a $20 late fee/month assessed along with account balance payment in full.
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151 to 180 days past due – a $40 late fee/month assessed along with account balance, plus a Pending Service Suspension Notice followed by a Final Service Suspension Notice (with shutoff of water service) after next due date.
BILLING DISPUTE RESOLUTION POLICY:
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Billing discrepancies under $100 will be handled at the discretion of the Board.
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Bill disputes caused by a leak in the Shareholders portion of the system (e.g., meter, water line to house, or plumbing inside/outside house) will be resolved after receipt of a letter via US mail from the Shareholder requesting resolution within two billing cycles (4 months), as follows:
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If water leak is fixed and/or secured as soon as practicable after notification, MWSA will reduce the bill by eliminating water charges in the top water usage rate tier. If water leak is not fixed in a timely manner, no reduction in the water bill will be given.
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Water leak will be determined by analysis of the Shareholder’s past water usage, including annual peak usage.
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Only one billing resolution resulting in partial forgiveness of a water bill will be allowed within a 24 month period, or at the discretion of the Board.